Privacy Policy

Gurgaon Pets Online (Owned and operated by Pet My Home (MSME / Udyam: UDYAM-HR-01-0073725)

By using Gurgaon Pets Online Services, you agree to our use of your customer information (including sensitive your details) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal particulars (among others sensitive your details) with third parties or service providers for the purposes set out in this Privacy Notice.

Across Gurgaon and the wider NCR, personal information subject to this Privacy Notice will be collected and retained by Pet My Home, operating the brand Gurgaon Pets Online, with its registered corporate desk at Ground Floor, 1st Lane, Lal Kurti, Near Shree Om Hotel, Ambala Cantt, Ambala, District Ambala, Haryana 133001.

Gurgaon Pets Online publishes this Privacy Notice for buyers arranging live-pet placements across Gurgaon (Gurugram), Delhi, Faridabad, Noida, Ghaziabad and the wider NCR across Haryana, Delhi and western Uttar Pradesh. It explains what we collect, why we process it under the Digital Personal Data Protection (DPDP) framework, the Information Technology Act, 2000, and how you can exercise access or deletion rights.

The website www.gurgaonpets.in (and its associated mobile/web applications, hereinafter referred to as "Gurgaon Pets Online" or "Platform") is owned and operated by Pet My Home (MSME / Udyam: UDYAM-HR-01-0073725) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at Ground Floor, 1st Lane, Lal Kurti, Near Shree Om Hotel, Ambala Cantt, Ambala, District Ambala, Haryana 133001.

Table of Contents

1. What Personal Information About Customers Does Gurgaon Pets Online Collect?
2. For What Purposes Does Gurgaon Pets Online Use Your Personal Information?
3. What About Cookies and Other Identifiers?
4. Does Gurgaon Pets Online Share Your Personal Information?
5. How Secure Is Information About Me?
6. What About Advertising & External Links?
7. What Information Can I Access?
8. What Choices Do I Have & Data Deletion Requests?
9. Are Children Allowed to Use Gurgaon Pets Online Services?
10. Aggregated Visitor Location Map
11. Data Breach & Security Reporting
12. Conditions of Use, Notices, and Revisions
13. Grievance Officer Details
14. Examples of Information Collected

1. Which Customer Details Does Gurgaon Pets Online Collect?

We gather your individual particulars so that we can provide and continually improve our products, live animal sourcing, and logistical services. Here are the types of your details we collect:

• Information You Give Us: From a Gurugram fulfilment desk, we receive and store any information you provide in relation to Gurgaon Pets Online Services, including name, age, contact details, address, and government-issued ID for age or exotic pet registry verification.
• Automatic Information: We automatically collect and store certain types of information about your use of Gurgaon Pets Online Services, among others information about your interaction with content, form submissions, and services available through our Platform. Like many websites, we use cookies, submission IP logging, and unique identifiers to prevent fraud and protect platform integrity.
• Information from Other Sources: Under our NCR operating model, we might receive information about you from other sources, such as updated delivery, transit, and address information from our carrier partners, or health/vaccination logs from verified breeding farms.

2. Why Does Gurgaon Pets Online Use Your Personal Information?

In Haryana and Delhi-NCR practice, we apply your your details to operate, provide, develop, and improve the products and services that we offer our clients. These purposes include:

• Purchase and delivery of products and live pets: We put to use your personal particulars to take and fulfill orders, coordinate specialized animal transport, issue veterinary health cards, process payments, and communicate with you about orders, products, services, and promotional offers.
• Provide, troubleshoot, and improve Gurgaon Pets Online Services: We process your customer information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of Gurgaon Pets Online Services.
• Age verification and compliance: We process individual particulars and government photo ID copies exclusively to verify that buyers meet our required 18+ legal age requirement under the Indian Contract Act, 1872, and to fulfill government registry mandates (such as PARIVESH portal filings under MoEFCC guidelines).
• Comply with legal obligations: In certain cases, we collect and use your personal particulars to comply with laws, municipal regulations, and statutory tax audits.
• Communicate with you: From a Gurugram fulfilment desk, we put to use your customer information to communicate with you in relation to Gurgaon Pets Online Services via different channels (e.g., by phone, e-mail, chat, or WhatsApp).
• Fraud prevention, security, and abuse control: We record form submission IP addresses and device metadata to detect spam, prevent fraud, block non-brand link injections, and protect our infrastructure. IP addresses associated with prohibited activity or harassment are automatically and permanently blocked across all brand sites operated by Pet My Home.

3. How Do Cookies and Device Identifiers Work?

For NCR buyers, to enable our systems to recognize your browser or device and to provide, secure, and improve Gurgaon Pets Online Services, we use cookies, pixel tags, and other identifiers. Specifically:

• Essential cookies keep you signed in, maintain your cart and session, and protect forms against automated abuse. These cannot be disabled without breaking core functionality.
• Analytics identifiers from Google Analytics and Microsoft Clarity help us measure traffic, diagnose errors, and understand how pages are used.

Across Gurgaon and the wider NCR, most browsers allow you to block or delete cookies through their settings. Blocking essential cookies may prevent you from signing in or placing an order.

4. When Does Gurgaon Pets Online Share Personal Information?

Information about our clients is an important part of our business, and we are not in the business of selling our clients' personal particulars to others. We pass clients' personal particulars only as described below, and with Pet My Home and subsidiaries that it controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions Involving Third Parties & Affiliates: From a Gurugram fulfilment desk, we make available to you services, products, or live animals provided by third-party verified breeders, affiliated farms, and transport partners. You can tell when a third party is involved in your transaction, and we share customer personal particulars related to those transactions only with that third party to complete order fulfillment.
• Third-Party Service Providers: From a Gurugram fulfilment desk, we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering live animals via specialized transit, sending e-mail (through Zoho's secure mail infrastructure), delivering order updates and one-time passwords over WhatsApp, analyzing data, providing search results, and processing payments via PCI-DSS compliant gateways (PayU and CCAvenue). These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes, and must process it in accordance with applicable law.
• Protection of Gurgaon Pets Online and Others: We release account and other customer data ONLY when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Gurgaon Pets Online, our users, or our staff. This includes exchanging information with statutory authorities for fraud protection and credit risk reduction.

Notice on Informal Inquiries: Informal phone calls, verbal demands, or unofficial requests from third parties or officials acting outside statutory jurisdiction will NOT be granted access to customer data.

5. How Is My Information Secured?

We design our systems with your security and privacy in mind.

• Data Localization Guarantee: In Haryana and Delhi-NCR practice, all customer data, transactional logs, and database backups are hosted on secure servers physically located exclusively within the territory of India, in compliance with the Digital Personal Data Protection (DPDP) framework.
• We work to protect the security of your your data during transmission by using encryption protocols (SSL/TLS).
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card metadata through certified payment gateways. We do not store your card or banking credentials.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information.

6. Advertising, Analytics and External Links

Advertising: Gurgaon Pets Online Services do not display third-party advertising, and we do not share your name or direct identifying information with advertising networks or data brokers. The only third-party identifiers active on our Platform are the analytics services named in Section 3, which collect non-identifying telemetry under their own privacy policies.

External Links: Our Platform contains links to other websites and applications (such as courier tracking or payment portals). We are not responsible for the privacy practices of external websites.

7. What Personal Information Can I Access?

You can access your information, among others your name, address, recent purchases, and order history by logging into your account or contacting our support team. To request access to your details that is not directly viewable, you can submit a request to our Privacy Desk.

8. Your Choices and Data Deletion Requests

If you have any questions as to how we collect and use your your details, please contact our Grievance Officer.

• Opt-Out Options: You can choose not to provide certain information, though doing so may prevent you from placing orders or utilizing specialized transit services.
• Data Erasure / Deletion Right: You have the right to request the deletion of your individual particulars after active order fulfillment is complete, provided the data is not subject to compulsory statutory tax, audit, or legal retention requirements (standard retention period is 5 years from the purchase date).
• To Request Deletion: Submit a written request to [email protected] or [email protected].

9. May Children Use Gurgaon Pets Online Services?

Gurgaon Pets Online does not sell live animals or products for purchase by children. We sell products and live pets for purchase solely by adults (18 years of age or older). If you are under 18 years of age, you may use Gurgaon Pets Online Services only with the involvement and express consent of a parent or guardian.

10. Aggregated City / Visitor Map

From a Gurugram fulfilment desk, our analytics providers report visitor volume by city and state in aggregate. This information is used internally to understand demand and diagnose performance problems. It consists of aggregate counts only, identifies no individual user, reveals no street address or full IP address, and contains no individual particulars. Providers additionally withhold data for very small counts.

11. Security Incidents and Breach Reporting

Any suspected data leak, vulnerability, or unauthorized access incident must be reported immediately to our Security Desk:

Dedicated Security Email: [email protected]

12. Notices, Amendments and Continued Use

If you choose to use Gurgaon Pets Online Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, among others limitations on damages, resolution of disputes, and application of the prevailing law in India, with exclusive jurisdiction in the Courts at Ambala / Gurugram, Haryana, India.

Our business changes constantly, and our Privacy Notice will change also. You should check our Platform frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

13. Nodal Grievance & Data Privacy Officer

14. Worked Examples of Data We Collect

Information You Give Us When You Use Gurgaon Pets Online Services

You provide information to us when you:

• search or shop for live pets or supplies on our Platform;
• add or remove an item from your cart, or place an order through Gurgaon Pets Online Services;
• provide information in your account, profile, or booking form;
• submit age-verification or official species registration documents (such as Government photo ID or PAN details);
• complete a contact form, breeder-verification inquiry, or support ticket;
• communicate with us by phone, e-mail, WhatsApp, or chat;
• provide reviews, feedback, or health logs for delivered pets.

Automatic Information

Examples of the information we collect and analyze include:

• the Internet Protocol (IP) address used to connect your device to the internet;
• submission IP address, timestamp, and device metadata logged during form submissions;
• login credentials, e-mail address, and password;
• location of your device or delivery address coordinates;
• interaction metrics, page response times, download errors, and length of visits;
• purchase and browsing history across our regional portal networks.