Frequently Asked Questions
Everything you need to know about Gurgaon Pets Online.
General
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Gurgaon Pets Online is the NCR storefront for vet-checked dogs, cats, birds and small animals. Listings go up only after health work is done. WhatsApp a breed if you want a real handover date across Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR.
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Operations centre on Gurgaon with handovers across Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR. There is no casual walk-in counter — message your sector and we propose a time.
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You reserve online after a video call; the sale completes in person in Gurgaon or elsewhere in Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR. Animals travel with a person, not as open courier freight.
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Yes. Age-appropriate vaccination and deworming finish before an listing goes live. Ask to see the card on the call.
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Dogs, cats, exotic birds, small animals. Stock across Haryana, Uttar Pradesh, Rajasthan, Delhi and Shipments weekly — name the breed rather than trusting a screenshot.
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Seven-day health window plus records at handover for placements across Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR. Same-day contact if something looks wrong.
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Not for change of mind. Genuine health issues inside the window: contact the Gurgaon team with vet notes immediately.
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We refer groomers in Gurgaon; we do not run a salon. WhatsApp coat type for a pointer.
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WhatsApp via the enquiry button — fastest for availability across our footprint, dates and paperwork.
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Gurgaon Pets Online is a registered business. Ask and we email registration rather than pasting it on every page.
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Send the list on WhatsApp for Gurgaon or wider Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR; we say honestly if we can beat the listed price.
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Supplies get a tracking id. Animals get a named named contact and a clock time — not a parcel map pin.
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UPI, cards, net banking. Confirm advance vs balance on WhatsApp before you pay.
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No points scheme. Returning returning customers get looked after on price directly — mention a prior order.
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Header sign-up with a working phone — we use it for Gurgaon handover confirmations.
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Yes if the animal has not left. Inside Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR is usually easy; tell us early on WhatsApp.
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No. We can suggest Gurgaon boarding options if you ask with dates.
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See a vet the same day and message us. The 7-day window exists for this; we can point to a Gurgaon clinic if needed.
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Carriers, bowls, leads, bedding, cages across Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR. Tell us the breed for sizing.
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Video call first; Gurgaon in-person viewing only by appointment.
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We are not trainers. We explain breed needs and refer someone in Gurgaon.
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No. Quote covers listed health work and handover in Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR; extras are written first.
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WhatsApp the breed name; we note arrivals across our footprint better than a generic newsletter.
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Yes — preferably before you buy. Ask with age and breed for Gurgaon conditions.
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We keep what handover needs and do not sell it. Ask Gurgaon Pets Online to delete when the order is done.
Dogs
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A large-breed puppy food, portioned to a target weight.
Large-breed formulas control growth rate, which protects the joints.
Ask us if this matches the animal you are considering. -
Roughly monthly, or when genuinely dirty.
Over-bathing strips the coat and causes more skin trouble than it prevents.
Ask us if this matches the animal you are considering. -
We sell dogs, not guard dogs.
A dog kept purely to guard is usually an unhappy dog; temperament is what to select for.
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Yes.
Teething runs to about six months; without something to chew, it chooses your furniture.
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Take it out after every meal, nap and play session, and reward outside.
Accidents indoors mean you missed a window, not that the puppy is defiant.
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Plain roti occasionally is not harmful, but spiced food is.
Onion, garlic and chilli are the real problems in home food.
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Yes.
Short-coated and small breeds genuinely need it in the north; thick-coated breeds do not.
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About an hour a day, split into two.
An under-exercised Labrador gains weight fast and finds its own entertainment.
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Yes - they are among the most tolerant breeds.
The size means a boisterous young Labrador can knock a toddler over without meaning to.
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Clearing intestinal parasites - every two weeks as a puppy to twelve weeks, then monthly to six months, then quarterly.
It is routine, cheap, and skipping it shows in coat and weight.
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Poodle, Shih Tzu, Bichon Frise and Maltese.
Low-shedding is not the same as low-maintenance; these coats need clipping.
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Poodle, Bichon, Maltese, Shih Tzu are common asks across Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR. None are zero-allergen; meet on a call first.
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Work out the cause - boredom, alarm or attention - and address that.
Shouting is read as joining in.
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12 to 15 years.
Weight control is the main thing that protects that; Beagles overeat given the chance.
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Meet on neutral ground first, both on leads, and keep it short.
Let the resident animal keep its space, food bowl and sleeping spot.
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Where the litter is registered, yes.
Ask before buying and we will tell you what exists for that litter.
Ask us if this matches the animal you are considering.
Cats
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Persian, Maine Coon, Bengal, British and American Short Hair, Himalayan, Bombay and Exotic Short Hair are the ones we see most.
Availability changes weekly, so ask about a specific breed.
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Scoop daily, full change weekly.
A dirty tray is the most common reason a cat starts going elsewhere.
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The core feline trio plus rabies, starting at around 8 weeks.
Boosters follow the dates on the original record.
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Indoor cats live considerably longer, and are content given height, play and company.
The trade-off is that you must supply the stimulation outdoors would have.
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Yes.
Roughly a third of cats do not respond to it at all, which is normal.
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Slowly - separate rooms first, then scent swapping, then supervised meetings.
Rushing this is the single most common cause of long-term tension.
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Hunger, boredom, or something wrong.
A sudden change in how much a cat vocalises is worth a vet check.
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Yes.
A top-opening carrier is far easier to load a reluctant cat into.
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Clear eyes, clean ears, a steady appetite and regular litter use.
Changes in drinking or litter habits are the earliest warning signs.
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Roughly 50ml per kilo a day.
Many cats under-drink; a bowl away from the food helps.
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Yes - they are large, tolerant and sociable.
The size means more food, more grooming and more space.
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Scratching, and black specks in the coat that turn red on wet paper.
Treat the cat and the bedding together or it recurs.
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Yes.
Useful for portion control, though they do not replace someone checking on the cat.
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Commonly 12 to 18 years.
Indoor living is the single biggest factor in that number.
Ask us if this matches the animal you are considering. -
Yes.
Kidney and joint support are the usual reasons to switch after about ten.
Ask us if this matches the animal you are considering.
Exotic Birds
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Cockatiels, conures, African Greys, macaws, budgerigars and lovebirds among others.
Ask about a species rather than browsing - availability varies.
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Wide matters more than tall - room to open both wings fully.
Most cages sold as adequate are not.
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Pellets as the base, with fresh vegetables and some fruit.
An all-seed diet is the commonest cause of illness in pet parrots.
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Some species mimic - African Greys most notably, then some conures and budgerigars.
No bird is guaranteed to talk, and buying one expecting it is a mistake.
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Yes - natural light or a proper avian lamp, for vitamin D.
Window glass filters out what they need.
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Some are very - macaws and conures especially.
If you share a wall, choose a quieter species.
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Yes.
Hand-rearing is easy to get wrong; ask us before attempting it.
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It can be done, but only by someone who knows how.
A bad clip causes crash landings and broken keel bones.
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Yes - an avian vet, annually.
A general small-animal vet often will not treat birds.
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Budgerigars 7 to 10 years, African Greys 40 to 60, macaws longer still.
The large species are a lifetime commitment and often outlive their owners.
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Yes.
Breeding is a serious undertaking; talk to us before starting.
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No - chocolate is toxic to birds.
Avocado, caffeine and salt are equally dangerous.
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A shallow dish or a light misting, a few times a week.
Let it choose; never submerge a bird.
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Boredom, stress, poor diet or illness.
It is a symptom, not a habit - start with an avian vet.
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Yes, though most parrots do not need it.
Finches and pigeons do; hookbills generally do not.
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Yes - manageable size, moderate noise, genuinely affectionate.
They still need daily out-of-cage time.
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Yes.
Introduce it indoors over weeks; never take an unharnessed bird outside.
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Generally no.
Size and temperament differences lead to injury, even between species that look compatible.
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Yes.
Useful in the north in winter, unnecessary in most of the country.
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Stay in sight, call familiar words, and put its cage outside with food visible.
Most recoveries happen in the first few hours, close to home.
Ask us if this matches the animal you are considering.
Small Animals
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Yes - a solid-surface wheel, large enough that the back stays straight.
Wire wheels injure feet and a small wheel curves the spine.
Ask us if this matches the animal you are considering. -
Paper-based bedding with plenty of hay.
Cedar and pine shavings cause respiratory problems.
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Yes, where the vaccines are available locally.
Ask an exotics vet what is offered in your area.
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A quality hamster mix, with small amounts of fresh vegetables.
Avoid citrus and anything sugary.
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Rabbits and guinea pigs need unlimited hay.
It is the main food, not bedding - the teeth and gut both depend on it.
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No - water baths are dangerous for hamsters.
A sand bath is what they use to clean themselves.
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With supervision - rabbits dislike being picked up.
They are better as a watched-and-stroked pet than a carried one.
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5 to 7 years.
Longer than most families expect when they buy one.
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Yes.
Essential - these teeth grow continuously.
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Far larger than most sold as rabbit cages - room for three hops and a full stretch.
Plus daily time outside it.
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Small amounts of some fruit.
Dwarf hamsters are prone to diabetes and should have almost none.
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Yes.
Line it with familiar bedding for the journey.
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By the distance between the openings, easier in adults.
Ask us or a vet rather than guessing - a mistake means a litter.
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Alarm, or annoyance.
It is communication; find what startled it.
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Yes.
Guinea pigs cannot make their own vitamin C and must get it daily.
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No.
Rabbits and guinea pigs have different diets and rabbits can injure guinea pigs.
Ask us if this matches the animal you are considering. -
Let it settle for a few days, then offer food from a flat palm.
Work at its pace; grabbing sets you back weeks.
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It is usually recommended.
It reduces aggression, spraying and, in females, uterine cancer risk.
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A proper harness, never a collar.
Introduce it slowly indoors and never pull.
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Yes - active at night.
Which is worth knowing before putting one in a bedroom.
Ask us if this matches the animal you are considering. -
Yes.
Check the spout daily - they block without any obvious sign.
Ask us if this matches the animal you are considering.
Delivery Service
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We deliver across Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR — cities, talukas and localities including Gurgaon, Delhi, Noida, Jaipur, Lucknow, Faridabad and more. Farther states are special arrangement only.
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Ventilated carrier, accompanied, route planned around regional traffic. Not general courier.
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Inside Gurgaon usually in the animal price; wider Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR quoted before advance.
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Supply drops usually land in a few days once the cart is confirmed.
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Typically two to five days across Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR; we confirm when you place the supplies order.
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Supplies can be COD across much of Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR. Animals are paid for at handover after the meet.
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Yes — and you should. We pick slots that respect regional traffic and heat.
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The companion stops for water/shade, then continues. That is why we accompany.
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No international pet export. Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR and arranged Indian routes only.
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NCR animals share the accompanying person’s phone and updates, not a parcel tracker.
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Delivery vehicles and crates are sanitized between handovers; we will not reuse soiled bedding.
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Accompanied journeys include a ventilated travel crate; upgrade sizes on WhatsApp.
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Vaccination record always; longer state hops may need a fresh vet note — we brief you.
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Weekend deliveries run when traffic allows — we confirm the window on WhatsApp.
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Supply express is quoted; animal ETAs follow traffic-safe slots, not paid shortcuts.
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Photo before unpacking; contact same day for Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR replacements.
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Many Fringe towns across our footprint and satellite towns yes — we confirm the last-mile point before you pay.
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Supplies yes. Animals: name the person living with it in advance.
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Gurgaon click-and-collect is appointment-based at the agreed point.
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Shipments are limited to listed pets; we reject undocumented wildlife requests.
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Accompanied Haryana, Uttar Pradesh, Rajasthan, Delhi and Accompanied runs under our arrangements; long hauls explained before commit.
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Light meal hours before; water; familiar cloth for the Gurgaon end.
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Redelivery or neighbour if agreed. Animals are never left — we reschedule.
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Yes across Haryana, Uttar Pradesh, Rajasthan, Delhi and NCR; oversized quote needed.
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Breed, weight, both addresses — we quote the NCR route properly.