This policy applies to Gurgaon Pets Online operating from Ground Floor, 1st Lane, Lal Kurti, Near Shree Om Hotel, Ambala Cantt, Ambala, District Ambala, Haryana 133001 · [email protected] · +917988483250.

Acceptable Use & Anti-Spam / Anti-Abuse Policy

Gurgaon Pets Online (Owned and operated by Pet My Home (MSME / Udyam: UDYAM-HR-01-0073725) or the Information Technology Act, 2000;

Under our NCR operating model, send or share material that is deceptive, misleading, defamatory, abusive, indecent, invasive of privacy, menacing, or racially or ethnically objectionable;

From a Gurugram fulfilment desk, submit synthetically generated or AI-altered media misrepresenting animal identity, health status, pedigree certification or regulatory approval;

Impersonate any person, breeder, veterinarian, official or the Company;

Intimidate, harass or threaten our personnel, support desks or logistics handlers;

Interrupt, damage, impair or probe the Platform, or bypass authentication, rate limits or bot protection;

Place orders with no genuine intention to complete them, or use false identity, address or payment details.

2. Automated Access, Scraping and AI Training

Data mining tools, robots, crawlers, scrapers and automated extraction of any kind — covering for training machine-learning or AI models — are solely prohibited without express written consent. Ordinary browser page caching is permitted.

3. Anti-Spam and Form Abuse

Every contact form, enquiry, chat interaction and order placement records the submitting IP address, timestamp and browser metadata for security auditing and fraud detection. Submissions containing spam, malicious scripts or unauthorised external links are rejected automatically.

4. Enforcement

Automated rejection	Offending submissions blocked at entry.
IP blocking	Permanently blocked across all brand sites operated by Gurgaon Pets Online.
Account action	Suspension or termination, and cancellation of pending orders.
Legal referral	Evidence retained and reported to the appropriate authority where warranted.

For questions about this Acceptable Use & Anti-Spam / Anti-Abuse Policy:

Nodal Grievance / Data Privacy Officer	Roja R — Data Privacy Officer & Nodal Grievance Officer
Grievance / Support Email	[email protected]
Data Privacy / Security Email	[email protected]
Helpline	+917988483250
Head Office	Ground Floor, 1st Lane, Lal Kurti, Near Shree Om Hotel, Ambala Cantt, Ambala, District Ambala, Haryana 133001
Registered Address	Ground Floor, 1st Lane, Lal Kurti, Near Shree Om Hotel, Ambala Cantt, Ambala, District Ambala, Haryana 133001
Registration Contact Email	[email protected]
Registration Mobile	+91 79884 83250
Website Owner	Pet My Home
Operating Entity (MSME)	Pet My Home (MSME / Udyam: UDYAM-HR-01-0073725)
Jurisdiction	Courts at Ambala / Gurugram, Haryana, India (without limiting statutory consumer rights)

The website www.gurgaonpets.in (and its associated mobile/web applications, hereinafter referred to as "Gurgaon Pets Online" or "Platform") is owned and operated by Pet My Home (MSME / Udyam: UDYAM-HR-01-0073725) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at Ground Floor, 1st Lane, Lal Kurti, Near Shree Om Hotel, Ambala Cantt, Ambala, District Ambala, Haryana 133001.

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Acceptable Use & Anti-Spam / Anti-Abuse Policy

Acceptable Use & Anti-Spam / Anti-Abuse Policy

2. Automated Access, Scraping and AI Training

3. Anti-Spam and Form Abuse

4. Enforcement

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